This regulation may be cited as the Security Providers (Security Officer—Licensed Premises—Code of Practice) Regulation 2008.
This regulation commences on 1 July 2008.
The code of practice in the schedule is prescribed.
This code of practice may be cited as the Security Officer—Licensed Premises—Code of Practice 2008.
The dictionary in the schedule defines particular words used in this code.
This code—(a)sets standards of conduct for licensed security officers carrying out the functions of a security officer in or about licensed premises; and(b)is designed to promote high standards of service, efficiency, and ethical behaviour by security officers.
This code applies to a licensed security officer carrying out the functions of a security officer in or about licensed premises.
When carrying out the functions of a security officer in or about licensed premises, the licensed security officer must—(a)take all reasonable steps to prevent violence happening; and(b)if practicable, use tact and diplomacy, for example, mediation, conciliatory negotiation or other conciliatory communication, as the first tool to control any conflict; and(c)not encourage another person to commit an assault; and(d)use moderate language when dealing with staff associated with the licensed premises or with members of the public; and(e)not solicit or accept a bribe; and(f)not act in a way that is discreditable to—(i)if the security officer is an employee—the security officer’s employer; or(ii)the security provider industry; and(g)act fairly; and(h)not abuse the security officer’s position or authority; and(i)not consume alcohol or use illegal drugs while on duty, or be under the influence of alcohol or illegal drugs when reporting for duty; and(j)not carry an offensive weapon; and(k)not make any false oral or written statement in relation to acting as a security officer; and(l)not search a person of the opposite sex to the security officer; and(m)if the security officer has a supervisor or is not the person in charge of the licensed premises—report to, and take lawful directions from, the supervisor or person; and(n)keep confidential any security arrangements for the licensed premises and take all reasonable steps to keep informed of any changes to the arrangements; and(o)deal with each item seized by the security officer under any lawful policy for dealing with items seized at the public place; and(p)be aware of—(i)fire or other emergency management equipment at the licensed premises; and(ii)fire or other emergency management procedures for the licensed premises; and(iii)the procedure for informing the manager of the licensed premises during an emergency of matters relevant to the emergency; and(iv)the procedure for alerting the Queensland Police Service, Queensland Fire and Emergency Service or Queensland Ambulance Service in an emergency; and(q)if the duties involve the use of communications equipment, ensure that—(i)the equipment works; and(ii)the security officer understands how to use it.
sch s 5 amd 2014 Act No. 17 s 184 sch 1 pt 4
Queensland Ambulance Service means the Queensland Ambulance Service established under the Ambulance Service Act 1991.
Queensland Fire and Emergency Service means the Queensland Fire and Emergency Service under the Fire and Emergency Services Act 1990.
sch sch def Queensland Fire and Emergency Service ins 2014 Act No. 17 s 184 sch 1 pt 4
sch sch def Queensland Fire and Rescue Service om 2014 Act No. 17 s 184 sch 1 pt 4